In every workplace, workers are exposed to day to day activities which involve some kind situation, upon completion of this course you will have the knowledge and skills required to maintain safety through effective response to potential or actual critical situations. You will be able to minimise the impact of critical incidents, prevent escalation of violent behaviour and secure the safety of clients.
This unit applies to any community services worker involved in crisis intervention. Management of the crisis may involve face-to-face, telephone or remote contact with persons involved.
The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.
The following units will be included in your certificate:
Participants must have the capacity to read, write and use appropriate behaviour to identify a crisis situation.
Students must have access to a computer, smartphone, tablet or other electronic devices with access to the internet to complete the online theory assessment.
Individuals undertaking this course will be expected to complete both written and practical assessment tasks.
Performance tasks: (on three occasions)
Identify imminent crisis situations
Address immediate safety concerns
Apply crisis intervention activities
Provide referral for crisis intervention support
Participate in a debrief
Documentation – Completion of an Incident Report.
Case studies - A written assessment consisting of two (2) case studies.
Post-course theory assessment - Students must complete the assessment questions in their student portal.